Welcome

  • fist_bump

  • Welcome and thank you for choosing Jumpstart. We look forward to working with you.

    The information below will help you to get the most from us and ensure your project runs smoothly.


Jumpstart

  • Contact Details

    Please telephone 01403 255562.

    Who you need to speak to will depend on the nature of your query:

    Marketing: Fiona Mulliner

    Design: Steve Gallagher

    Technical: Carrie Sullivan

  • Office hours

    Our office hours are 9:30am to 5:30pm Monday to Friday. For help and support outside these hours, please contact Steve Gallagher on 07799878161

  • Important links

    Our Terms & Conditions

Project Management

  • Teamwork

    To assist us in managing your project to a high standard and allow you to receive regular progress updates, we utilise a software tool called Teamwork.

    To find out more and how you view the details for your project, please click on the icon to see the quickstart guide.

 

What we need from you!

  • Let’s get started…

    There are certain details that will help us to provide a better service to you.

    Please click on the icon to see what sort of information we require from you and to send us these details via our online form.

Working with Jumpstart FAQs

Here are the answers to some of the most commonly asked questions about working with us. If you can’t find the information you’re looking for, please do call us on 01403 255562 or email hello@jumpstartuk.com or your account manager.

How can I contact Jumpstart?

You can contact us either via email, telephone or in writing.

  • Email: hello@jumpstartuk.com or your main contact: firstname@jumpstartuk.com
  • Telephone no.: 01403 255562 or 01403 718088
  • Address: 1st Floor Gough House, Madeira Avenue, Horsham, West Sussex, RH12 1AB
What services do Jumpstart provide?

We provide a range of services covering branding, design and marketing communications, both offline and online.

Our range of services includes:

  • Brand and marketing strategy development
  • Branding and visual identity design
  • Graphic and print design (stationary, marketing collateral)
  • Exhibition & display design (signage, banners, posters)
  • Digital and website design (websites, microsites)
  • Advertising creative & campaigns (print, online)
  • Email marketing design & campaigns
  • App and game design & development
  • Mobile & software development
  • Media buying & reporting
What are your opening hours?

Our hours of business are 9:00am – 5.30pm Monday – Friday.

How do you work with new clients?

Following our initial conversations, we will ask you to complete a Client Worksheet [url] in which you can tell us more about what you are hoping to achieve, your audiences, your competition, your budget, and what you like and don’t like.

We will then create a proposal for you to review. Once this is agreed and signed by you, we will then ask you to supply various technical and operational information (see our online form here) to enable us to get started. We will also issue you with a deposit invoice based on an agreed payment schedule. We will agree the timing and deliverables of the project, so that you know when you will receive what. Finally, we will issue you with login information for our secure online project management portal, Teamwork, so that you can send us information, files and messages at any time, and we can show you our progress as we work on your project.

Where can I view examples of your previous work?

Please refer to the work section of our website where you will find details of our latest projects, and further details of the type of work that we provide to our clients. We are happy to provide references.

How do you measure results?

Your objectives will be agreed at the beginning of each project, and what success will look like. We will then report to you on a regular basis about how well your project or campaign is working, For digital projects, this will be based on clicks, traffic to your website, email opens and other common metrics. For branding and print projects, we evaluate their effectiveness via customer and staff surveys.

How often do you provide updates regarding a project?

Updates can be provided as often as you wish. Our secure online project management portal, Teamwork, allows you to quickly see how your project is progressing. We are happy to agree regular phone calls, meetings or email updates to keep you in the loop throughout your project. Our retainer clients receive monthly progress reports and time reports.

Will I have to sign a contract?

We provide a written proposal to all clients with an itemised breakdown of the project and our fees. Before work can begin on your project, you will need to sign this proposal and return a copy to us, so that we know that you approve the scope or work and associated fees. We will also ask that our deposit invoice is paid in order for work to begin.

Who owns the intellectual property (IP) of work created once the project has been completed?

Jumpstart retains all IP on projects, but gives you a global license to use the work for as long as you wish. For full terms and conditions, please see our website: http://www.jumpstartuk/terms.

What information will you need from me?

We will need your company details including your address, contact details (phone and email), company registration number and VAT registration number. If we need technical information, we will ask you to complete an online form, which you can find here [url].

What are Jumpstart’s terms of payment?

Our terms of payment vary by project. For our retainer clients, we bill monthly in advance according to contract. For one-off projects, we bill between 30% and 50% of fees up front, and then the remainder of fees at mutually-agreed points during the project. For our sole trader and consultancy clients, we offer a staged payment option to spread the cost of your project over a number of months. Please contact us for more information.

We ask that all invoices are paid promptly within 30 days, with the exception of project deposit invoices, which we ask to be paid within 7 days.

How do I make a payment to Jumpstart?

Our bank details are as follows:

Jumpstart Interactive Ltd
HSBC
Sort Code: 402433
Bank account: 71833359

For our international clients:

IBAN: GB49MIDL40243371833359
SWIFT: MIDLGB22

Who would I contact in an emergency?

In the event of a business emergency, please call our office number and request to speak with your main point of contact at Jumpstart. If they are unavailable, our most appropriate member of the team will be able to assist you.

If the emergency occurs out of office hours, please call Steve Gallagher on +44 (0)779 987 8161.