Browser Help

How do I refresh my browser?

When your browser opens a new web page, it stores a copy of it (known as caching) in a local file on your computer, so that the next time you view that page it can be loaded from the local file, rather than having to download everything from the Internet once again. This means that next time you view the page, it is loaded much faster in your browser window.

However, if that page is changed in the meantime (either by us, or if you content manage your own pages, by yourself or one of your employees), because your computer is loading the page from the local file, rather than the Internet, the changes will not be shown. Sometimes refreshing the browser will remove the local file and allow you to view changes to the web page you are currently viewing (in most browsers, pressing the F5 key will do a refresh – or try CTRL + F5 together if that fails, especially if you are using Internet Explorer). Whilst this is a very quick solution, as stated earlier, it doesn’t work in every case and so a much better method is to clear your browser’s cache (see below).

How do I clear my browser’s cache?

Each browser handles caching differently, so be sure to follow the correct steps for your particular browser if you wish to clear the cache.

    1. In your browser’s menu bar go to Tools → Internet Options → General → Browsing History → Delete…
    1. From this window delete the Temporary Internet Files.
    1. Close this window, then select OK before exiting the browser.
    1. Relaunch the browser and navigate to the page again to view the latest copy of that page.
    1. In your browser’s menu bar, go to Tools → Clear Recent History.
    1. Under “Time Range to Clear” select “Everything.”
    1. Expand the “Details” section and check “Cache.”
    1. Click the “Clear Now” button.
    1. In your browser’s toolbar go to Tools → Options → Under the Hood.
    1. Click the button labeled “Clear browsing data.”
    1. Select the checkboxes for the types of information that you want to remove.
    1. Click “Clear browsing data.”
    1. In the Mac OS X menu bar, go to Safari → Empty Cache.

 

How do I clear cookies?

A cookie is a small piece of data sent from a website and stored in a user’s web browser. Cookies are designed as a mechanism for websites to remember the user and/or activity the user has taken whilst visiting that website on previous occasions (e.g. clicking on buttons). They can be helpful (for example, to remember your username on a computer that isn’t shared by others), but they can also be used for advertising (for example, to target adverts based on your browsing history) and it is recommended that they are removed from shared computers for security reasons. Each browser handles cookies differently, so be sure to follow the correct steps for your particular browser.

    1. In your browser’s menu bar, click on “Tools.”
    1. Click “Options…”
    1. Click on the “Privacy” tab.
    1. Click on “Show Cookies…”
    1. Depending on the products you use, look for cookies ending in basecamphq.com, highrisehq.com, backpackit.com, or campfirenow.com.
    1. Select them and click “Remove Cookie.”
    1. Click “Close” to exit.
    1. In your browser’s menu bar, go to Tools → Clear Recent History.
    1. Under “Time Range to Clear” select “Everything.”
    1. Expand the “Details” section and check “Cache.”
    1. Click the “Clear Now” button.
    1. In your browser’s toolbar go to Tools → Options → Under the Hood.
    1. Content settings in the “Privacy” section.
    1. On the “Cookies” tab, click Show cookies and other site data.
    1. Click Close for the Cookies and Other Data dialog when you’re done.
    1. In the Mac OS X menu bar, select “Safari.”
    1. Click “Preferences…”
    1. On the “Security” tab, click “Show Cookies.”
    1. Click on “Show Cookies…”
    1. Depending on the products you use, look for cookies ending in basecamphq.com, highrisehq.com, backpackit.com, or campfirenow.com.
    1. Select them and click “Remove.”
    1. Click “Done.”
    1. Close the Preferences box.

 

What do I do if I cannot connect to a website?

 

1. Check the URL

The first thing to do is to check the URL has been typed correctly into your web browser, adding .co.uk instead of .com or mis-spelling the domain name mean you could be taken to the wrong place.

2. Check if you can access other websites

If you can access other websites fine but not the one we have set up for you, please Contact Us so we can investigate.

If you also cannot access other websites, then there is either a problem with your Internet Connection, or you have a firewall that is preventing your computer receiving data from outside your network. Firstly, try another browser (extensions or other software may occasionally corrupt your browser, leading to unexpected behavior, or a firewall may have blocked this particular browser from accessing the Internet).

3. Check your anti-virus and firewall settings

If you experience problems with all websites no matter what browser you are using, try disabling your anti-virus software temporarily — corrupt or partially-uninstalled software can break your access to the internet. Also try disabling your firewall temporarily to see if that helps. ALWAYS REMEMBER TO RE-ENABLE YOUR ANTI-VIRUS AND FIREWALL AFTER MAKING THIS TEST.

4. Check your wireless connection

If disabling your anti-virus and firewall made no difference and you are using Wi-Fi, now is the time to check that you are successfully connected and have a decent signal strength (if it’s relatively weak, try moving closer to the hotspot).

5. Restart your router

If all the above fails, it’s time to restart your router and make sure your router has finished rebooting (this often takes a minute or two – check the activity lights) before trying to connect to the Internet again. If this still doesn’t work, you will need to contact your Internet Service Provider (ISP).

Why don’t my “mailto:” links work?

One common type of link in a Web page is a “mailto:” link, like this:

mailto:address@example.com

The idea behind a “mailto:” link is that your Website visitor can click on it to send you an e-mail message.

However, “mailto:” links have a drawback: these links only work if your visitor has properly configured a default e-mail program to run on his or her computer. If the visitor has not set up an e-mail program such as Outlook, Eudora, or Thunderbird, then the “mailto:” link on your website (or on any Website) won’t do anything when the visitor clicks on it.

This has nothing to do with your Website or our servers. A “mailto:” link simply tells the visitor’s computer to open the default e-mail program on their computer, then fills in the “To:” line with the address you specify. If the visitor doesn’t have a default e-mail program set up, then the link won’t do anything. Although most people have a default e-mail program configured, we estimate that about 5% do not.

Of course, people who don’t have a default e-mail program configured on their computer can still simply copy-and-paste (or re-type) your e-mail address into their mail programs, and it will work fine. .